PAYMENT
Bdtushop.dk receives payment with VISA, Mastercard, Google Pay and Apple Pay. Payment will be deducted from your account on the same day that pick-up is planned for.
All amounts are in DKK and are incl. VAT.
Bdtushop.dk uses an approved payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that your information is unreadable.
PICK UP OF GOODS
You must pick up your purchase at the Accommodation Office, Anker Engelunds Vej 1, 2800 Kgs. Lyngby, on the date requested by you when you ordered the item. Pick-up on weekdays only.
You may subsequently request a different pick-up time by writing to acco@adm.dtu.dk. Once you have received a confirmation, you may pick up the item on the requested date. Pick-up times subject to change.
RIGHT OF COMPLAINT
A 2-year right to make a complaint is granted in accordance with the Danish Sale of Goods Act. Our right of complaint applies to defects in material and / or manufacturing.
The complaint does not apply to errors or damage committed by incorrect operation of the product / service, and not as a result of normal wear and tear.
You must complain within a "reasonable time" after you have discovered the error. If you complain within two weeks after the error is discovered, the complaint will always be timely.
You must return the item in question in person to the Accommodation Office, Anker Engelunds Vej 1, 2800 Kgs. Lyngby
Refund
If a refund has been agreed to, please send your bank details so that we can transfer the agreed amount.
RIGHT OF WITHDRAWAL
When you shop at Bdtushop.dk, you have a 14-day full return policy, unless you have made use of the product. The product (“Linen bag”) is considered one collective unit, and you may not return parts of the product for a refund.
If you have received the item within the 14 days of purchase, you may return it, unused and in original packaging, and get a full refund.
The right of withdrawal means that you can return the item and have the price you paid for the item returned to you.
WITHDRAWAL OF A PART OF THE PURCHASE
If you have purchased several items, more than one linen bag, from us, you have the option of sending one or more linen bags back, even if they were purchased in one order.
WHEN PURCHASING GOODS
When purchasing goods on our website, we process a number of personal information about you. Read more about this in our personal data policy, in which you can also find information about your rights and appeal possibilities. You will find our personal data policy at BDTU/Privacy Policy .
PERSONAL DATA POLICY
We need the following information when you shop with us: Name, accommodation address, arrival date (pick-up date), phone number, email address, and birth date.
We register and pass on your personal information to relevant partners only in order to process your purchase.
The personal information is registered with Boligfonden DTU and stored for five years, after which the information is deleted. If you are still a tenant or have unfinished business with Boligfonden DTU after five years, the period may be prolonged for as long as needed in order to ensure our communication and tenancy business with you.
COMPLAINT ACCESS
A complaint about a product or service can be submitted to Nævnenes Hus, the Mediation Team for Consumer Complaints, Toldboden 2, 8800 Viborg via the Complaints Portal for Nævnenes Hus. The mediation team will try to resolve the dispute through mediation, and if it does not succeed in finding a solution, you can bring the complaint before the Consumer Complaints Board.
It is usually a prerequisite for filing a complaint that the product or service that you want to complain about has cost a minimum of DKK 1.110,00 and a maximum of DKK 100.000,00. You must pay a fee to have the complaint processed.
BDTUSHOP IS RUN BY:
Boligfonden DTU
CVR no: 36484667
TELEPHONE: +4545251275
EMAIL: acco@adm.dtu.dk
ADDRESS: Anker Engelunds Vej 101A, 2800 Kgs. Lyngby
SUBJECT TO CHANGE
Boligfonden DTU reserves the right to change and update the terms and conditions that apply to this website. Please keep up to date on any changes.
The terms and conditions were last updated on 17-06-2022.